Frequently Asked Questions

FAQ

What is the different between a Swedish and a Deep Tissue massage?
A Swedish massage is more of a relaxing, gentle massage. A Deep Tissue massage has stronger, more firm pressure. Deep tissue helps to get rid of knots and targets the deeper level muscles. It is very common to be sore after a deep tissue massage for a day or two. The most important thing during your session is to communicate with your massage therapist and let them know if you would like more or less pressure applied throughout the massage.

Do you take walk-ins?
Walk-ins are always welcomed; however we can only accommodate you if there is an opening. It is always best to make an appointment to guarantee your spot.

How far in advance should we call to make an appointment?
It is always best to book your appointment at least a couple of days in advance. For weekend appointments, it is suggested to schedule one-two weeks in advance.

Can I make an appointment online?
No. Appointments must be made either over the phone or in person. If you are out of the country, you can use our e-mail [email protected] to make an appointment.

Is dressing and the consultation included in the timing?
No. Our massages are hands-on. The time of the massage does not start until the Massage Therapist begins massaging.

Is tipping included in the price?
No it is not. A tip may be given in either CASH or CHECK. Tips are not accepted on credit cards.

What is an appropriate tip?
Typically, a 20% tip is the average. Most customers tip from the full price of the service.

What happens if I am running late?
Depending on the time, the appointment may have to be shortened. Please always call us if you are running late.

Do you have a Cancellation Policy?
Yes. Our standard cancellation is 24 hour notice.
For any 2 or more services, a 50% authorization is taken. You have 24 hours to change or cancel your appointment or 4 hours if made the same day. If we are not notified of a change or cancellation, the authorization will be processed and charged. For group parties of 5 or more, you have 48 hours to change or cancel your appointments.

Can you accommodate groups?
Yes. For group parties we do require an email with the exact amount of people attending as well as the exact services desired. For a party of 5 or more, we require a 50% deposit from the total services. Group parties are also available to BYOB.

Can a minor get a massage?

Yes, with the consent of the legal guardian.

Are pregnancy massages available?
Yes. A doctor’s note is required and you must be past your the first trimester.

Is there a membership?

No. However, we do have an email club membership that you can sign up to, which sends out different promotions once per month that range anywhere from 15%-40% off and you can use it as often as you desire throughout the month. Also, you have the option of purchasing a pre-paid card that comes in a series of 5 or 10 services which give you a discount for each service and it never expires.

Do you sell gift certificates?
Yes. Gift certificates are available online or at each location and they never expire.

What happens if I lose my gift certificate?
Heavenly Massage is not responsible for lost or stolen gift certificates.